FAQ
Below, you’ll find answers to some of the most common questions from our clients before purchasing from Artes y Bronces. If you need any additional assistance, please contact us—we’ll be happy to help.
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We know that purchasing art online is a personal decision. At Artes & Bronces USA, we want you to feel confident from the moment you discover a piece until it arrives in your home.
Q: Are your sculptures handmade?
Yes. Our sculptures are individually handcrafted and carefully finished by our artists and artisans. Depending on the collection, our pieces are created using materials such as bronze, aluminum, resin, and mixed media.
Because many stages of the process are completed by hand, slight variations in color, texture, patina, or finish may naturally occur. These details are part of the character of a handcrafted work of art.
Q: Are the sculptures original?
Yes. Our sculptures are genuine designs from our collection and reflect the artistic work and craftsmanship behind Artes & Bronces USA.
Selected pieces are created by artists represented by our company, including works from our family of artists.
Q: Will my sculpture include a Certificate of Authenticity?
Yes. Our sculptures include a Certificate of Authenticity confirming the originality and craftsmanship of the piece.
For limited editions or artist-specific works, additional information may be included depending on the sculpture.
Q: Is the sculpture I receive exactly like the one shown online?
We make every effort to represent each sculpture as accurately as possible through our photographs.
Because our pieces are handcrafted and hand-finished, subtle differences in color, texture, brushwork, patina, or finish may occur. These natural variations make each sculpture feel uniquely yours.
Q: How do I know what size the sculpture will be?
The dimensions of each sculpture are listed on its product page.
We strongly recommend reviewing the measurements before purchasing. If you are unsure whether a sculpture will work in your space, contact us and our team will be happy to help you evaluate the scale before you order.
Q: Can you help me choose the right sculpture for my space?
Absolutely.
If you would like help choosing a piece, size, color, or style for your home, office, or project, contact our team. You may also send us a photograph of your space so we can help you determine which sculpture may work best.
Q: Can I customize a sculpture?
Many of our sculptures can be customized with different colors, finishes, or artistic details.
For custom and special-order pieces, our team will contact you after your purchase to review the available options and confirm the specifications of your sculpture before production begins.
If you would prefer to discuss customization before purchasing, please contact us.
Q: How long does a custom sculpture take?
Small and medium custom sculptures typically require approximately 4 weeks for production.
Large-scale and outdoor sculptures may require approximately 5–6 weeks depending on the design and finish.
Shipping time is additional and can vary depending on the destination and size of the artwork.
Q: How quickly will my order ship?
For sculptures that are currently in stock, orders are generally prepared and dispatched within 1–5 business days.
Delivery within the United States typically takes approximately 3–7 business days after dispatch, depending on the destination and carrier.
Custom and special-order sculptures require additional production time.
Q: How are the sculptures packaged?
Every sculpture is carefully prepared and securely packaged to protect it throughout transportation.
Because artwork requires special handling, we take additional care with the sculpture, its base, delicate areas, and exterior packaging before shipment.
Q: Is my sculpture insured during shipping?
Yes. Our sculptures are insured during shipping for additional peace of mind.
Q: What happens if my sculpture arrives damaged?
Although damage during transit is uncommon, please inspect your sculpture as soon as it arrives.
If you notice any damage, contact us within 24 hours of delivery and provide clear photographs and video of:
* The sculpture
* The damaged area
* The exterior packaging
* The interior packaging
Please keep all original packaging while the claim is being reviewed.
Our team will guide you through the next steps and work with the shipping carrier and insurance process when applicable.
Q: Can I return a sculpture if I change my mind?
Yes. We want you to feel confident about your purchase.
Eligible sculptures may be returned within 30 days of delivery, provided they are returned in their original condition and original packaging.
You must contact us within the 30-day return period before sending the sculpture back so that our team can provide return instructions.
Custom or specially commissioned artworks may be subject to different conditions because they are produced specifically for the customer.
Q: Should I keep the original packaging?
Yes, and we strongly recommend doing so throughout the return period.
The original packaging is specifically intended to protect the sculpture and may be required if you need to make a return or report shipping damage.
Q: How much does shipping cost?
Shipping costs depend on the sculpture, order value, destination, size, and whether the artwork requires special handling.
Any applicable shipping charges will be displayed during checkout or communicated to you for custom, oversized, or special-order artworks.
Q: Do you ship throughout the United States?
Yes. We ship sculptures throughout the United States.
For large-scale, outdoor, or special-order sculptures, transportation arrangements may vary depending on the artwork and destination. Our team will communicate these details with you before shipment.
Q: Do you ship internationally?
International shipping may be available for selected artworks and destinations.
Please contact us before purchasing if you require international delivery so we can confirm availability, transportation requirements, and shipping costs.
Q: How should I care for my sculpture?
For most indoor sculptures, gently remove dust with a clean, soft, dry cloth.
Avoid harsh chemical cleaners or abrasive materials. We also recommend avoiding prolonged direct sunlight unless the artwork is specifically designed and finished for outdoor exposure.
Because different materials and finishes may require different care, contact us if you would like specific instructions for your sculpture.
Q: Can your sculptures be displayed outdoors?
Some sculptures and finishes are suitable for outdoor environments, while others are designed primarily for indoor display.
Please review the individual product description or contact us before placing a sculpture outdoors. We can also recommend appropriate materials and finishes for outdoor projects.
Q: Can I contact someone before placing my order?
Of course.
Purchasing art is personal, and we are happy to answer questions about dimensions, materials, colors, customization, availability, shipping, or placement before you make your decision.
Contact Artes & Bronces USA and a member of our team will personally assist you.
Q: What happens after I place my order?
Once your order is received, our team begins preparing your sculpture for shipment.
For an in-stock sculpture, it will be carefully inspected, packaged, and prepared for dispatch.
For a custom or special-order sculpture, our team will contact you to confirm the artistic specifications, including applicable colors, finishes, textures, or other customization details before production.
Q: Why purchase from Artes & Bronces USA?
When you purchase from Artes & Bronces USA, you are purchasing more than a decorative object.
You are acquiring a handcrafted piece of art backed by our artists, our team, careful packaging, insured transportation, authenticity documentation, and personal assistance before and after your purchase.
Our goal is simple: for you to feel as confident receiving your sculpture as you felt when you first fell in love with it.
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