We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@artesybroncesus.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@artesybroncesus.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

RETURN POLICY

At Artes y Bronces US, each artwork is crafted with exceptional care and the highest quality standards. We want you to feel complete confidence in your purchase.

Damaged Items

We offer a 30-day guarantee from the date of delivery, applicable only if the artwork arrives damaged.

To process a claim, the customer must:
    •    Notify us within 30 days of delivery
    •    Send an email to our support team including:
    •    Clear photos of the damage
    •    Photos of the original packaging
    •    Order number

Once the information is reviewed, we will evaluate the case and proceed with one of the following:
    •    Replacement of the artwork (subject to availability), or
    •    Full refund of the purchase

Important Conditions
    •    Returns are not accepted for change of mind
    •    All artworks are unique or part of limited editions; replacement availability is not Guaranteed
    •    The piece must remain in its original condition, including packaging

Contact

To initiate a return request, please contact us at: info@artesybroncesus.com